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Missing Codec - This item is in a format we don't support - 0xc004f011

Let's find a solution to iPhone or video camera recorded footage, "Missing codec - This item is in a format we don't support - 0xc004f011" error.


After a fresh installation of the latest Windows operating system on your computer, you may encounter this error when playing videos recorded from an iPhone or video camera. These type of videos are encoded using the latest technology so you are not able to to open and play them because there is no software on your computer to render them. Often these types of errors appear in MOV and MPG video formats.

  • K-Lite Codec Pack

    K-Lite Codec Pack is a free audio and video player software available for Windows. This software supports all types of formats such as AVI, MPEG, MP4, MOV, 3GP, MP3, and so on. This software is up-to-date and easy to use for anyone because it is user friendly. It supports both x32 bit and x64 bit computer architectures from Windows XP to Windows 11.

  • HEVC Video Extensions

    HEVC is an acronym for High Efficiency Video Coding, a utility tool for any video app on a Windows 10/11 computer. HEVC provides better data compression while maintaining video quality same. This software is very useful when you have no hardware suitable for HEVC. Nowadays, HEVC Video Extensions is paid software in the Microsoft Store but previously it was completely free. However, you will find a free version of HEVC on the internet. We also provided a link to download HEVC Video Extension for your convenience.

  • MPEG-2 Video Extension

    MPEG is an acronym for Moving Picture Experts Group, a utility tool for any video file on Windows 10/11 computer. Compared to HEVC Video Extensions, MPEG2 also provides better data compression but HEVC compression is more efficient than MPEG2 compression. The MPEG2 Video Extension is completey free on the Microsoft Store. By clicking on the link below, you will be immediately redirected to the official website of the Microsft Store.


By installing the following software, you can resolve errors like, "Missing Codec", "This item is in a format we don't support", "File Format Not Supported", "0xc00d5212", "0xc004f011" and more.

  1. Download K-Lite Codec Pack
  2. Download HEVC Video Extension
  3. Free Microsoft HEVC Video Extension
  4. Download MPEG-2 Video Extension
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